Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: September 15, 2026

Memory Vault sells products that may be produced and fulfilled through different manufacturing and fulfillment partners.

Many of our apparel items, hats, drinkware, journals, accessories, and other products are made to order through print-on-demand fulfillment partners, including Printify and production providers within the Printify network.

Other Memory Vault products, including certain USB products, digital keepsakes, ornaments, power banks, and specialty merchandise, may be produced, stocked, or shipped separately.

Because products may be produced and shipped from different facilities, production times, shipping methods, tracking information, and delivery times may vary by product and destination.

ORDER PROCESSING AND PRODUCTION

Many Memory Vault products are made specifically after an order is placed.

For most products fulfilled through our print-on-demand network, production generally takes approximately 2–7 business days before shipment.

Production times are estimates and may vary due to factors including:

- Product availability
- Order size
- Production facility workload
- Quality-control requirements
- Holidays
- Peak shopping periods
- Supplier delays
- Unexpected production issues

Production time is separate from shipping or transit time.

Once an order has entered production, changes or cancellations may no longer be possible.

ESTIMATED DELIVERY TIMES

Estimated delivery information may be displayed during checkout, in your order confirmation, or in shipping notifications.

Delivery estimates are not guaranteed delivery dates.

Actual delivery time depends on factors including:

- Product type
- Production location
- Shipping destination
- Shipping method selected
- Carrier performance
- Customs processing
- Weather
- Holidays
- Local delivery conditions
- Other circumstances outside our reasonable control

Please allow for both production time and shipping time when estimating when your order will arrive.

SHIPPING METHODS

Available shipping methods may vary based on:

- Product
- Fulfillment provider
- Destination
- Production location
- Carrier availability

Some products may offer economy, standard, priority, express, or other shipping options.

Not every shipping method is available for every product or destination.

Any delivery timeframe associated with a shipping method is an estimate unless expressly stated otherwise.

MULTIPLE SHIPMENTS

Products in the same order may be produced at different facilities.

As a result, your order may:

- Ship in more than one package
- Arrive on different days
- Have multiple tracking numbers
- Be shipped by different carriers
- Originate from different locations

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Please review all available tracking information before contacting us about an incomplete shipment.

TRACKING INFORMATION

When tracking is available, tracking information will generally be provided after your order or individual shipment leaves the production facility.

Tracking information may take some time to update after a shipping label is created.

If an order is fulfilled in multiple shipments, you may receive more than one tracking number.

SHIPPING CARRIERS

The shipping carrier used for an order depends on factors such as:

- Fulfillment facility
- Shipping destination
- Product
- Shipping method
- Carrier availability

Memory Vault generally cannot guarantee that a specific carrier will be used.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please verify:

- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- ZIP or postal code
- Country
- Contact information

Once an order has entered production or shipment, we may not be able to change the shipping address.

An incorrect or incomplete address may result in:

- Delivery delays
- Returned packages
- Undeliverable packages
- Lost shipments
- Additional production charges
- Additional shipping charges

If an order must be reproduced or reshipped because incorrect or incomplete shipping information was provided by the customer, additional charges may apply.

PO BOXES

Some products and carriers may support delivery to U.S. PO boxes, while others may require a physical street address.

PO box availability varies by fulfillment provider, shipping method, and destination.

For the greatest delivery flexibility, we recommend using a physical street address whenever possible.

PRODUCTS FULFILLED THROUGH PRINTIFY

Many Memory Vault products are produced through Printify and independent production providers in the Printify fulfillment network.

The specific production facility used may depend on:

- Product availability
- Customer destination
- Print provider
- Production capacity
- Fulfillment routing
- Other operational factors

Products may therefore be manufactured in different locations even when purchased in the same order.

Production and delivery estimates shown for these products are estimates rather than guaranteed dates.

MEMORY VAULT PRODUCTS FULFILLED SEPARATELY

Certain Memory Vault products may be manufactured, stocked, customized, assembled, or shipped outside the Printify fulfillment network.

These may include certain:

- USB products
- Digital keepsakes
- Ornaments
- Power banks
- Specialty products
- Customized products

These products may have different:

- Processing times
- Production times
- Shipping locations
- Delivery estimates
- Carriers
- Tracking procedures

When applicable, additional information may appear on the individual product page.

If your order contains both print-on-demand products and separately fulfilled Memory Vault products, the products may arrive in different shipments.

INTERNATIONAL SHIPPING

Memory Vault may offer international shipping where products and fulfillment services are available.

Not every product can be shipped to every country.

International shipping availability may depend on:

- Product
- Production facility
- Destination country
- Carrier availability
- Local regulations
- Trade restrictions
- Product safety requirements
- Fulfillment-provider restrictions

Available destinations may change.

Some products may be produced within or closer to the customer's country or region.

Other products may be shipped internationally from the United States or another country.

INTERNATIONAL DELIVERY TIMES

International orders may take longer than domestic orders.

International delivery can be affected by:

- Customs processing
- Border inspections
- Carrier delays
- Local postal services
- Import procedures
- Holidays
- Weather
- Local delivery conditions

Memory Vault cannot guarantee the amount of time an international shipment will remain in customs or other government processing.

CUSTOMS, DUTIES, VAT, AND IMPORT FEES

International orders may be subject to charges imposed by the destination country or region.

These may include:

- Customs duties
- Import taxes
- Value-added tax (VAT)
- Tariffs
- Brokerage charges
- Customs processing charges
- Carrier handling charges
- Other governmental fees

Depending on the order, destination, fulfillment location, and applicable tax rules, some taxes or duties may be collected as part of the checkout or fulfillment process.

In other situations, taxes, customs duties, or other charges may be assessed when the shipment enters the destination country.

Any amounts not collected during checkout or otherwise prepaid may be the responsibility of the recipient where permitted by applicable law.

Memory Vault does not control charges imposed by customs authorities, governments, postal services, or shipping carriers.

INTERNATIONAL PRODUCT AVAILABILITY

Certain products may not be available in particular countries or regions due to:

- Shipping restrictions
- Trade restrictions
- Sanctions
- Carrier limitations
- Product regulations
- Product-safety requirements
- Fulfillment limitations
- Local laws

We reserve the right to restrict or cancel shipment of a product to a destination when fulfillment is unavailable or shipment would violate applicable law or regulations.

If we cancel an order for this reason after payment has been collected, the affected portion of the order will be refunded.

DELIVERY DELAYS

Although we work with our fulfillment partners to provide reasonable delivery estimates, delays sometimes occur.

Possible causes include:

- Production delays
- Product availability
- Carrier delays
- Severe weather
- Holiday shipping volume
- Customs processing
- Transportation disruptions
- Incorrect addresses
- Local delivery issues
- Events outside our reasonable control

Estimated delivery dates are not guarantees.

LOST OR MISSING ORDERS

If an order has not arrived within the expected delivery timeframe, please contact us.

For products fulfilled through our print-on-demand network, please report a shipment believed to be lost or missing as soon as reasonably possible and generally within 30 days of the estimated delivery date so that we can investigate the shipment with our fulfillment provider.

Please include:

- Your order number
- Customer name
- Shipping address
- Any available tracking information

We will review the available information and work with the applicable fulfillment provider or carrier when appropriate.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please first:

- Check around the delivery location
- Check with household members
- Check with neighbors when appropriate
- Check with building management or reception
- Check parcel lockers or mailrooms
- Contact the carrier when appropriate

If the package still cannot be located, contact us and we will review the available information.

A carrier's confirmed delivery scan may require additional investigation before a replacement or refund can be considered.

DAMAGED OR DEFECTIVE ORDERS

If your order arrives damaged, defective, incorrectly produced, or contains the wrong item, please contact us within 30 days of delivery.

Please include:

- Your order number
- A description of the problem
- Clear photographs showing the issue
- Photographs of the packaging when relevant

Eligible claims may result in a replacement, reprint, refund, or other appropriate resolution.

Please also review our Return & Refund Policy.

RETURNED OR UNDELIVERABLE PACKAGES

A package may be returned or considered undeliverable for reasons including:

- Incorrect address
- Incomplete address
- Recipient unavailable
- Failure to collect the package
- Refusal of delivery
- Customs issues
- Carrier restrictions

If a package is returned, contact us so we can review the available options.

Additional production and/or shipping charges may apply when an order must be reproduced or reshipped because of an address error, failure to accept delivery, or another issue attributable to the information provided by the customer.

REFUSED INTERNATIONAL SHIPMENTS

Refusing an international shipment or refusing to pay legally applicable import charges does not automatically qualify the order for a refund.

Made-to-order products may not be recoverable by Memory Vault after an international shipment is refused, abandoned, or returned.

Any refund or replacement eligibility will be determined in accordance with our Return & Refund Policy and applicable consumer law.

SHIPPING COSTS

Shipping charges are generally calculated based on factors including:

- Product type
- Quantity
- Fulfillment provider
- Production location
- Destination
- Shipping method

Products fulfilled by different facilities may have separate shipping charges.

The shipping amount presented during checkout will apply to your order unless otherwise stated.

FREE SHIPPING PROMOTIONS

Memory Vault may occasionally offer free shipping based on:

- Order value
- Products purchased
- Destination
- Promotional codes
- Limited-time promotions

Any applicable conditions will be displayed with the promotion.

International orders, expedited shipping methods, or certain products may be excluded where stated.

CUSTOMS DOCUMENTATION

For international orders, applicable fulfillment providers and carriers generally prepare the required shipping and customs documentation.

Customers are responsible for providing accurate information necessary for delivery.

Customs authorities may request additional information directly from the recipient in some circumstances.

TRANSFER OF RISK AND STATUTORY RIGHTS

Nothing in this Shipping & Delivery Policy is intended to waive or restrict consumer rights that cannot legally be waived under applicable law.

Customers in certain countries or regions may have additional statutory rights regarding delivery, damaged products, lost shipments, delays, or other matters.

CONTACT US

For questions about shipping, tracking, delivery, or a missing order, please contact:

Memory Vault

Customer Service:
hello@memoryvaultusb.com

Phone:
949-899-8616

Mailing Address:
751 S. Weir Canyon Road
157-1003
Anaheim, CA 92808
United States

Website:
memoryvaultusb.com

Please include your order number whenever possible so we can assist you more quickly.